No other platform has such a high open rate! In fact, we are phone numbers in the philippines not talking about the 'old' newsletter that very few people read. Not even a post on Facebook or Instagram. Although they are widely used social networks, they have two major flaws: if you don't sponsor the post only a very small portion of your followers will see it Not all of your followers open social media every day: this means that it could take several days before they see your post How the customer experience on online retail sites is changing in recent months Customer experience on online shopping sites Over half (55%) of respondents used digital channels to access customer service.
Expectations are rising: A whopping 83% of respondents indicated that their expectations for digital customer service are higher today than they were a year ago. Messaging support is the new normal: 70% of respondents have used a private messaging channel to interact with a brand, but only 39% rated their experience as positive. Customers don’t have time for anything that isn’t exactly about why they contacted the brand: 60% of respondents said they received the answers they wanted, but only 10% felt they received service that exceeded their expectations. Artificial intelligence will continue to grow and be used: 50% of respondents said they would not mind having to interact with a bot if it was able to solve their problem anyway.