Having extensive knowledge about what you do, being proactive, being committed to deadlines and demands, and having a high IQ are all qualities that are highly valued in the organizational environment. However, are these qualities enough to build a successful career?
This is not what studies show: performance at work is much more valued when the professional demonstrates emotional intelligence. So, how about learning more about it?
What is emotional intelligence?
Although he did not coin the term, it was psychologist Daniel Goleman who popularized it. According to him, “emotional intelligence is the ability to identify our own feelings and those of others, to motivate ourselves and to manage emotions well within ourselves and in our relationships ” 1 .
Thinking about this concept, it is easy to understand why emotional intelligence is so important in a company, where harmony in the environment directly impacts the productivity of each person .
And Goleman went further, distinguishing between two types of intelligence: IQ (Intelligence Quotient) and EQ (Emotional Quotient). For him, IQ contributes about 20% of the factors for success in life, while EQ contributes 80% !
IQ is related to the ability to plan strategies, for example, while jordan email list EQ is linked to the ability to put them into practice, dealing well with one's own emotions.
In other words, if you're committed to getting to the top, or even if you just want to keep your job, you need to invest in your emotional intelligence .
Emotional intelligence in the corporate environment
In a world that is fully connected, competition is becoming increasingly fierce, since players are no longer necessarily local. They can also be global. And it is this scenario that leads companies to believe that it is essential to prepare their leaders to overcome challenges in the corporate environment .
The combination of arrogant and/or grumpy bosses with intimidated and discredited employees can have catastrophic effects on a company's productivity, with strong financial impacts. And the numbers prove this. A survey among North American employers showed that 70% of initiatives fail due to problems with people , in other words, the lack of emotional intelligence generates a high cost for companies .
If before it was expected that a leader would act without accepting objections, today it is required that he or she has skills such as the ability to listen and manage conflicts, as well as the ability to establish strategies and positively influence the behavior of the people with whom he or she works.
As Shoshona Zuboff, a psychologist at Harvard Business School, has observed, "Business has undergone a radical revolution this century, and with it has come a corresponding transformation of the emotional landscape. There was a long period of managerial dominance in the corporate hierarchy, when the manipulative, jungle-fighting boss was rewarded.
But this rigid hierarchy began to crumble in the 1980s, under the pressures of both globalization and information technology. The jungle fighter today symbolizes what companies were yesterday. The people virtuoso is what companies will be tomorrow . ” 2
Training management in corporate strategy
How Emotional Intelligence Benefits Your Team
Improves the atmosphere in the work environment
It is emotional intelligence that allows us to deal effectively with systemic, intra- and interpersonal conflicts , avoiding the “snowball” effect when disagreements occur. And you know: a harmonious environment directly influences productivity and the quality of work , in addition to helping in relationships with customers, suppliers and everyone who gravitates around your company.
Reduces stress
A healthy environment reduces stress in companies. Professionals who are able to manage their internal conflicts well deal better with the pressures and difficulties that every organization faces on a daily basis.
Improves productivity
Those who know how to overcome stress and prevent personal problems from interfering with work are ready to focus on what needs to be done, increase their production and improve the quality of their deliveries.
Improves decisions
Complex issues are best resolved by those who are aware of their own feelings and those of the people around them. The quality of decisions made by those who do not allow themselves to be hampered by emotions is always much better, because their critical sense is freed from thoughts that do not concern them.