Assess your business needs and possibilities. Consider realistic deadlines that include time to implement changes to the IP network infrastructure, perform IP telephony and application tests, and adapt departments and employees to the new operating system.
At this step, are in use, whether this number of lines meets the company's needs, how many calls are received at peak times, which calls will be recorded, whether resources such as videoconferencing and meetings will be used and at what frequency, what the potential for growth in extensions is or whether the need to increase extensions is seasonal.
In relation to the network, it is worth evaluating the security policy, the quality of service (QoS) policy to ensure that voice traffic has priority over data, whether the network will support the volume of calls, for example.
Step 2 – Tests
Initially, it is possible to request an extension from the server company and test usa phone number liststhe quality of its network. When implementing the telephone system in your business, it is suggested that you monitor the progress to look for any weaknesses or inconsistencies. The cloud has high availability and, among telephone systems, it is the one that presents the least interference. At this stage, it is important to perform speed, response time and network performance tests.
Step 3 – Work in parallel
It is safe to implement the first actions and changes in parallel with the telephone system used by the company. Develop criteria for selecting extensions and users from different sectors and characteristics, to challenge the system that is being implemented.
Step 4 – Train, test and re-evaluate
Given the difficulties faced by users and the system, it is time to train employees until they become familiar with the system and can use it in different environments and devices, as cloud telephony makes possible.
"Step 5 – Migration
With good planning, validated testing and personalized assessments, it is simple to implement cloud telephony and take advantage of its features and resources.
At the final stage of migration, it is important to allocate resources to troubleshooting and future necessary training, as well as updating the security and quality of service policy, in accordance with the tests carried out and the first few months of cloud telephony operation.