More than this, the opportunity to interact with you directly and ask for any information they need. However, not every business has the time and energy to handle social media full-time. This can be lightened by use of tactics like editorial calendars and third-party scheduling apps, as well as the chatbots available on Facebook and Twitter. Even still, we recommend checking your messages at least daily and trying to post on a regular basis to keep your customers in the loop.
Emails – It’s likely you’ve received one, if not many COVID-19 email qatar whatsapp number data 5 million updates from businesses you interact with. Email is a great way to reach past customers, vendors, and other contacts you’ve gathered who may not actively follow your business on social media. If you don’t have a way of actively building your email lists, now is the time to look into adding a sign up form to your website or using a social media promotion to increase email subscribers. Turn your business updates into an email newsletter, and communicate on a weekly or biweekly basis to share any changes, offer advice, encourage online sales, or just see if anyone needs help.
Phone calls – Going back to an old school method of communication can be a win for businesses, and may be especially important if your audience is less active online or located in rural areas. Phone calls are a great way to speak to your customers directly, building stronger relationships, trust, and loyalty. Use the opportunity to uncover needs by asking questions about what is happening in their lives and how your business can help. The more genuine your tone, the more customers will open up about current challenges. This valuable insight gives a “face to face” chance to offer immediate solutions to those challenges. As you listen to customers, help them understand what your business is doing during this time and ask for feedback on ways you can improve their customer experience. A phone call may be the conversation starter needed to really understand the customer’s current needs.