The ability to deliver a high-quality, consistent experience at every touchpoint is crucial to ensuring customer satisfaction and loyalty.
Therefore, in this article, we will explore how Digisac can assist in the development chinese overseas europe database of SMEs, addressing the challenges faced and strategies to optimize customer service .
Small and medium-sized companies are businesses that, due to their size and structure, have specific characteristics that distinguish them from large corporations.
This is because these businesses generally operate with a smaller number of employees and limited annual revenues compared to large companies.
In many countries, specific definitions of SMEs may vary, but generally, they are classified based on the number of employees and annual revenue.
How to define small, medium and large companies
To classify companies as small, medium or large, the most common criteria are the number of employees and annual revenue.
So here's a simplified overview:
Microenterprise: Up to 10 employees and annual revenue of up to R$360 thousand.
Small business: 11 to 50 employees and annual revenue of R$360,000 to R$4.8 million.
Medium-sized company: 51 to 100 employees and annual revenue of R$4.8 million to R$300 million.
Large company: More than 100 employees and annual revenue exceeding R$300 million.
These parameters may vary depending on the legislation of each country, but generally follow a similar pattern.